https://www.angelikamodawal.com/home daily 1.0 2021-03-14 https://www.angelikamodawal.com/design-process daily 0.75 2021-02-11 https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1612990116555-GGY7R29YWVWDIW10I0OS/Business+Canvas.jpeg Design Process https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1613001539910-7N322PRNGM1BD1AGH8IH/UseCases.jpg Design Process https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1613000934337-6BKNWBJJZQQJS1UGQSN9/pexels-photo-4348401.jpeg Design Process https://www.angelikamodawal.com/contact daily 0.75 2021-02-16 https://www.angelikamodawal.com/product-concepts daily 0.75 2021-04-13 https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615780468274-ZI6YO06XK2EXQUHFPM53/cloudmigration.jpeg Product Concepts - IVR Voice Cloud Migration Worked with contact center vendors to confirm application requirements, data center equipment and network design diagram. https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1612991796617-3IAMSE28438P6DBQXIMW/Allstate.jpg Product Concepts - Allstate Digital Assistant (ADA) AI Engineer on high-volume enterprise chatbot helping small business owners sell insurance. Responsible for implementing, monitoring and deploying conversational knowledge flows on FAQs such as stopping emails, enrolling in insurance and modifying payment plans. https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615781063774-EIIENY6N3EUKXYEKZI9U/Botmock+Practicum+%282%29.PNG Product Concepts - Botmock Design Practicum Bot Built product from conception to prototype in 4 hours using Design Swarms method. Worked with diverse, virtually distributed team to create use cases, user personas, bot scope, sample scripts, core flow design, error handling and microcopy. https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615779891707-NR2I6Z2JM7ZAY96UNUC2/designthinkingideas.jpeg Product Concepts - Procter and Gamble Design Thinking Workshop Designed wallet prototype using the design thinking process (empathize, define, ideate, prototype, test). https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615779394441-L48FZD7PINWL88YD7FCX/WireFrame.png Product Concepts - MBA Global Product Capstone Designed stepladder product concept with benefits, use cases and wireframes. Product Concept: Step-Endence is the safer alternative to folding step ladders traditionally found in the home. With two steps and an adjustable, telescoping forward handle, changing a light bulb is no longer a balancing act. This product was designed after Angelika Modawal, Step-Endence CEO who stands 4’11”, voiced her concern over retrieving items from higher areas in her home. https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1613003843888-X9ZRJPCEIDJGVRY83SY2/AVA+Voice+Assistant.PNG Product Concepts - Angelika’s Virtual Assistant (AVA) Voice prototype describing my background, conversational design skills and working style. Watch a Demo (with your sound on) below! https://www.angelikamodawal.com/why-conversational-ai daily 0.75 2023-02-19 https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1613091653051-RMYW2TPNGB17PGHDNPAA/librarydesk.jpeg Why Conversational AI? - Learned Command Line to Order Books from Library At a young age, I learned a command line application to order books from the library. I loved ordering books online and then, retrieving the stack of books I had ordered. I’d gleefully read in a nook alongside a diverse range of people pursuing knowledge. It was my first technology-driven tactile user experience…and I was hooked! https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1613091777225-4CTMHIKCE1AFB5PY05YQ/internet+dewey+decimal.jpeg Why Conversational AI? - Education In university, I became a modern day librarian - pursuing a dual degree BSc in IT and a MBA. I wanted to help businesses understand technology. So, I pursued business analyst opportunities and helped shape global, enterprise products from IVR applications to financial systems. https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1613092257793-W4DD898J3G5DAN7FOU5Z/team+meeting.jpeg Why Conversational AI? - Business Analyst Experience As a data-driven business analyst, I drafted business requirements, designed technical diagrams and wrote software documentation. I helped business leaders understand product technologies, influenced prioritization of KPIs and test solutions. https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1613092972297-CPV33FJZRES0J8VAEJHW/AI+Copy.jpeg https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/bf848c34-fbd9-4c34-aa87-c6f681da7064/pexels-fauxels-3183174.jpg Why Conversational AI? - Conversation Design and Consulting Experience As Zoom’s first conversation designer, I conducted a chatbot assessment, developed a chatbot product vision and roadmap. I guided the team with industry-standard frameworks to increase self-service and improve organizational capability in conversational AI. https://www.angelikamodawal.com/portfolio daily 0.75 2021-03-15 https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615673848025-NRZGN01L1XHF5KZZPHB5/Conversational+Interface+Guidelines.PNG Portfolio - Writing Samples Conversational AI writing samples - conversational interface guidelines, developer tool documentation and Medium Publication (Chatbots Rising). https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615672765393-H03VOMMS5DV3CNYT51IW/AWS+Certification.PNG Portfolio - Visual Storytelling Presentations I like presenting information visually to convey a story - whether it is chatbot product concepts or a pitch deck. Examples include presenting a chatbot overview, a chatbot certification framework and conversational AI knowledge shares. https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615670598913-7UMCKEWSA0ABICTQA5OS/AVA+Voice+Assistant.PNG Portfolio - Product Concepts Deep dive into chatbot products I’ve worked on - Allstate Digital Assistant (ADA), Angelika’s Voice Assistant (AVA) and Botmock’s Practicum Design bot. Also details business product concepts I’ve worked on - a global IVR cloud migration, a stepladder concept (MBA Capstone) and a wallet prototype (Procter & Gamble Design Thinking Workshop). https://www.angelikamodawal.com/writing-samples daily 0.75 2021-03-15 https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615690918983-VRGQHGZJGL45Z6KB36U1/Conversational+Interface+Guidelines.PNG Writing Samples - Conversational Interface Guidelines Created conversational interface guidelines for developers. Guidelines include details required for developer handoff - intents, slots, session information to retain when context switching and consistent use of UI components. https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615691512706-YAS7UBFKNJZGN1O81B7D/JSON+Visual+Studio+Instructions.png Writing Samples - Developer Documentation I have created extensive chatbot documentation including a developer tools troubleshooting guide, a database response guide and a guide detailing how a call center flow works in AWS Lex. https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/1615692201683-EVOD2IEKW496OOI5AAFI/Medium+Chatbots+Rising.jpg Writing Samples - Medium Publication - Chatbots Rising I created a Medium publication to share knowledge with the conversational AI community. https://www.angelikamodawal.com/new-page daily 0.75 2023-02-19 https://images.squarespace-cdn.com/content/v1/602345ccb4f6bb787888ad41/5f0e4c4e-d353-4211-8c48-78fbfa22871f/image.png